At DBS CCTV & COMPUTER Shop, we are committed to providing our valued customers with high-quality products and exceptional service. We understand that occasionally, you may need to return a product or seek a refund, and we want to make this process as smooth and transparent as possible. Our Refund & Returns Policy is designed to assist you in understanding your rights and responsibilities when it comes to returning or refunding your purchase from our store.
1. Returns Policy:
1.1 Eligibility for Returns:
You may be eligible for a return if your product meets the following criteria:
- The product is in its original, unopened packaging.
- The product is in brand-new, unused condition.
- You have proof of purchase, such as a receipt or invoice.
- The return request is made within 30 days of the purchase date.
1.2 Non-Returnable Items:
Some items are not eligible for returns unless they are defective or damaged upon receipt. These include software, downloadable products, and items explicitly marked as non-returnable.
1.3 Return Process:
To initiate a return, please follow these steps:
- Contact our customer support team to obtain a Return Authorization (RA) number.
- Package the product securely, including all original accessories, manuals, and packaging materials.
- Clearly mark the RA number on the outside of the package.
- Ship the product to the address provided by our customer support team.
Please note that you are responsible for the cost of return shipping unless the product is defective or damaged upon receipt.
2. Refund Policy:
2.1 Eligibility for Refunds:
You may be eligible for a refund if:
- The product is found to be defective or damaged upon receipt.
- You return the product within 30 days of the purchase date.
- The product meets the eligibility criteria outlined in our Returns Policy.
2.2 Refund Process:
Once your returned product is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within a reasonable timeframe and credited to the original payment method used for the purchase.
3. Warranty and Repairs:
Many of our products come with manufacturer warranties. If you encounter issues with a product covered by a warranty, please contact us, and we will assist you in facilitating the repair or replacement process according to the manufacturer’s guidelines.
4. Contact Information:
If you have any questions or need further assistance with your return, refund, or warranty request, please contact our customer support team via:
- Phone: 
- Email: [firstname.lastname@example.org]
- In-Person: Visit our physical store at [Insert Store Address]
At DBS CCTV & COMPUTER Shop, we value your satisfaction and aim to provide you with a hassle-free shopping experience. We are committed to resolving any issues promptly and professionally, ensuring your trust in our products and services.