Delivery & Return Policy

Last Updated: June 2026

At DBS CCTV Shop, we strive to provide a smooth and reliable shopping experience. Please review our delivery, return, exchange, and refund policies carefully before placing an order.

Business Information

DBS CCTV Shop
68, Venkatesan Street, West Tambaram, Chennai – 600045, Tamil Nadu, India

Phone: +91 93839 25029
Email: dbscctvshop@gmail.com

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Customers will receive order confirmation and shipping updates via email or phone.

Delivery Policy

• We deliver products across India through trusted courier and logistics partners.

• Estimated delivery times vary depending on location and courier availability.

• Delivery timelines are estimates and may be affected by weather conditions, transportation delays, or other unforeseen circumstances.

• Customers are responsible for providing accurate shipping information.

Shipping Charges

• Shipping charges, if applicable, will be displayed during checkout before payment.

• Promotional free-shipping offers may be available on selected products or order values.

Order Tracking

Once your order is shipped, tracking details will be shared through email, SMS, or WhatsApp, where applicable.

Inspection Upon Delivery

Customers are advised to inspect the package upon delivery.

If the package appears damaged, tampered with, or opened, please:

• Take photographs immediately.

• Refuse delivery if necessary.

• Contact our customer support team within 24 hours.

Return Eligibility

We accept returns within 15 days from the date of delivery under the following conditions:

• Product must be unused.

• Product must be in original packaging.

• All accessories, manuals, warranty cards, and invoices must be included.

• Product must not be physically damaged by the customer.

Non-Returnable Products

The following items are not eligible for return:

• Customized products

• Special-order items

• Software or activation-based products

• Products damaged due to misuse, improper installation, or negligence

• Products without original packaging or accessories

Return Procedure

To request a return:

1. Contact us at dbscctvshop@gmail.com or +91 93839 25029.

2. Provide your order number and reason for return.

3. Submit photographs if the product is damaged or defective.

4. Our support team will review your request and provide return instructions.

Returns sent without prior approval may not be accepted.

Exchange Policy

Eligible products may be exchanged subject to stock availability.

Exchange requests must be made within 15 days of delivery.

Refund Policy

After receiving and inspecting the returned product:

• Approved refunds will be processed within 7–10 business days.

• Refunds will be issued to the original payment method whenever possible.

• Shipping charges, installation charges, and handling fees may not be refundable unless the return is due to our error.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

• Notify us within 48 hours of delivery.

• Provide photographs and order details.

• We will arrange replacement, repair, or refund based on the situation.

Manufacturer Warranty

Most CCTV cameras, DVRs, NVRs, networking equipment, and accessories sold by DBS CCTV Shop are covered by the manufacturer’s warranty.

Warranty terms vary by brand and product model.

Contact Us

For delivery, returns, exchanges, or refund assistance:

DBS CCTV Shop
68, Venkatesan Street, West Tambaram, Chennai – 600045

Phone: +91 93839 25029
Email: dbscctvshop@gmail.com

By placing an order on our website, you agree to this Delivery & Return Policy.